In Store Purchases
If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment.
Sorry, we cannot accept returns on used bedding (linens, comforters, pillows, and pillow tops), cut fabric, products from the As-Is department, and custom countertops.
For transactions with an original receipt*: Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will be issued to the original card. Original card must be present at time of return. Mattresses may be exchanged one time within 90 days of purchase for a store credit towards the purchase of another mattress. No refund will be issued.
*A state or government issued ID is required for identification purposes only. This is required for all returns and exchanges made in store. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. We reserve the right to refuse a refund without a receipt.
Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
You may return the unused item in its original packaging within 90 days unless noted above. A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account.
Please note that we may request for you to email/send pictures of damaged or defective merchandise.
If your Internet/phone order was delivered by truck and would like to arrange a pickup of the merchandise you would like to return, please contact Customer Service at 1-888-434-IKEA (4532) 9am-8pm EST Mon-Sun. Return delivery fees may apply.
If you would like to return the item via Parcel:
IKEA Ecommerce Returns Department
10100 Baltimore Ave
College Park, MD 20740
If you would like to return the item to your local IKEA store, an IKEA Gift Card refund will be issued for the merchandise and applicable taxes however the delivery and handling fees will not be refunded. If you would prefer the refund to be issued in the original form of payment, please contact Customer Service at 1-888-434-IKEA (4532) 9am-8pm EST Mon-Sun.